1. Artificial Intelligence: AI is being used to deliver a personalized traveling experience to the passengers in order to generate the maximum customer satisfaction. Artificial intelligence is personalizing, optimizing and up scaling the digital interactions between airlines and passengers. AI and ML applied on the social sentiment of the passengers is helping airline industry to curate their services as per the needs of the passengers.

2. Big Data: The shift towards democratization of data is empowering the sector to take strategic decisions backed by facts. Coupled with AI and ML, big data is helping the industry to predict and forecast consumer behavior in order to fine tune their strategy. As data is gaining the reputation of the most valuable asset in the digital age, it is only wise to proactively utilize data mining techniques for developing a robust plan that has high probabilities of succeeding.

3.Blockchain Technology Given the popularity gained by the blockchain technology in the financial sector it is seeing a wide range of applications in other industries as well. Airline industry has just started realising the potential of blockchain in various aspects. Here is how airlines can use blockchain technology to improve operational efficiencies, security systems and even customer experiences By implementing blockchain technology airlines can do away with the need to rely on physical ID proofs by saving passengers’ data maintained in a virtual de-centralised database, which can be accessed by relevant people. It can help in turning flying miles into a more valuable asset which can be used to give added benefits to the customers, by tokenising these points and offering them a chance to accrue these points through a community of partners. Blockchain can be extremely useful in building a robust security system for managing customer data.

4.Augmented Reality and Virtual Reality Industries like retail, healthcare etc. are seeing a lot of uses of the AR/VR revolution. Airlines industry is also following suit. Right now one of the most obvious applications of these technologies can be expected to be seen in the airport space where the airport experience can be enhanced with the help of AR/VR based apps. Foe e.g,

5. Internet of Things ‘’Over the course of the next decade, it is likely that all “things” on board will be connected and the health of everything, from engine performance to the IFE system, will be monitored in real-time. Sensors will automatically detect and report faults to maintenance teams on the ground, removing the need for the crew to manually report faults. Moreover, the addition of sensors to aircraft seats will enable the crew to monitor individual passenger health and wellbeing, and to proactively respond to their needs.’’

6. Mobile solutions Today, smartphones have become an integral part of people’s life. Airlines have started venturing into the world of mobile solutions and are using this platform to connect with their customers throughout the passenger journey starting from booking of a flight till deplaning it.